SIL quality processes are built on 20+ years of business experience and interactions with its Mauritian and African customers. Our Internal Business Process department utilizes our business knowledge to develop quality processes and procedures that are built on best-practices in quality management; and which are designed to continuously improve customer/stakeholder satisfaction.
In this pursuit of excellence, SIL’s efforts have been recognised through several awards from the Mauritius Quality Institute namely, the Award for Quality Commitment, Best Practice award in Process Management and the National Quality Award.
SIL is today an ISO 9001 certified organization that continues its pursuit of quality excellence. As a main objective of SIL, customer focus is leading us to develop new methods and employ new channels of communications to create further value for our customers’ business.
Quality Engagement Statement
SIL is committed to achieving full customer satisfaction by providing quality business solutions – proposals, products and services – that completely meet customer expectations. The business solutions offered by SIL are subject to continuous improvement of our quality management system.