Sales Administrator
Job Purpose
The Sales Administrator is responsible for providing effective administrative and operational support to the Business Development team, ensuring smooth sales processes, accurate documentation, and timely coordination with internal and external stakeholders. The role supports quotation management, customer records, sales reporting, contract administration, and overall sales activities to enhance efficiency and contribute to SIL’s business growth objectives.
KEY RESPONSIBILITIES
Provide administrative support to the sales team on a day-to-day basis.
Prepare quotations, proposals, contracts, and sales-related documents.
Process sales orders accurately and ensure timely follow-up with clients.
Maintain and update customer records, sales databases, and CRM systems.
Coordinate with internal departments such as finance, procurement, and operations to ensure smooth order fulfilment.
Track sales activities, generate reports, and assist in preparing sales forecasts.
Handle incoming customer inquiries and direct them to the appropriate sales representative.
Follow up on pending quotations, renewals, and customer documentation.
Assist in organizing meetings, presentations, and sales events.
Ensure all sales documentation is complete, accurate, and properly filed.
Support the team in achieving monthly and annual sales objectives.
Monitor contract validity, delivery schedules, and payment follow-ups where necessary.
Carry out such acts as shall be required for the proper fulfilling of duties listed above.
QUALIFICATIONS & EXPERIENCE
- Degree in Business Administration, Sales, Marketing, or a related field.
- Proven experience in a sales support, sales administration, or administrative role.
- 2-3 years of relevant experience
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.
- Experience with CRM systems and sales reporting tools is an advantage.
- Strong attention to detail and accuracy in data entry and documentation.
- Ability to multitask and work under pressure in a fast-paced environment.
- Professional attitude with strong customer service skills.
PREFERRED ATTRIBUTES
- Experience working in the ICT, technology, or solutions-based industry.
- Familiarity with tender documents, quotations, and contract administration.
- Ability to work independently with minimal supervision
COMPETENCIES
- Strong problem-solving and analytical skills
- Good communication and teamwork abilities
- Ability to work under pressure and meet deadlines
- Adaptability and willingness to learn new technologies
- Customer-focused mindset
- Communication and coordination
- Confidentiality and professionalism
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The SIL Team is a group of IT professionals with expertise in delivering high-quality software solutions to clients worldwide. They specialize in working with businesses in Mauritius, India, and Africa, and have a deep understanding of the unique needs of these regions.